Customer service

How can we assist you?

We understand that you may have questions. Feel free to ask them any time; our Customer Care team is ready to help!

A malfunction

Having a malfunction? We will fix this as soon as possible. You can reach our service department day or night at telephone number 085-0218000.

Call 085 0218 000

Self service

In the self-service portal MijnEteck (Dutch), you have access to all kinds of data, such as your personal details, invoices, technical information about your heating system and meter readings. You can also adjust your advance payments, notify us if you are moving, ask questions or report malfunctions.

More about MijnEteck (Dutch)

Eteck App

  • insight in your use
  • report non-urgent malfunctions
  • view your invoices
  • overview of your payments
To the Eteck App

Ask a question

Do you have a question or comment? You can conveniently get in touch with us using the contact form below.

E-mail us

For non-urgent matters, please send us an e-mail. We will try to answer your question within 5 working days.

Contact us by phone

Want to talk to us personally? Our Customer Care team is there to help you every working day from 9 a.m. to 6 p.m.